Frequently Asked Questions
Everything you need to know about our reclaimed wood furniture and delivery services.
What makes reclaimed wood furniture unique?
Reclaimed wood features natural characteristics such as knots, grain variations, and historical markings. These are not defects but signs of the wood's previous life, ensuring that every piece of furniture we create is entirely one-of-a-kind.
How long will it take to receive my order?
Standard delivery typically takes 7-14 business days for in-stock items. For bespoke or larger furniture pieces, our white-glove delivery team will contact you directly to schedule a convenient time slot.
Do you offer a warranty on your products?
Yes, all Reclaim Nation furniture comes with a 12-month manufacturer warranty against structural defects. This ensures your investment is protected as the wood naturally adjusts to your home environment.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original condition and packaging. Please note that custom-made or personalized items are non-returnable unless they arrive damaged.
How do I care for my reclaimed wood furniture?
We recommend using a damp, lint-free cloth for daily cleaning. Avoid harsh chemicals or direct heat sources. Periodically applying a high-quality furniture wax will help maintain the wood's luster and protective barrier.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible financing options through Klarna and Clearpay to help you spread the cost of your purchase.